Shipping policy
Shipping Policy
Thank you for shopping with us! Below is everything you need to know about our shipping process.
Processing Times
All orders are processed within 7–10 business days after payment is received.
Please note that processing times do not include weekends or public holidays.
Shipping Rates
- We offer free standard shipping on all orders over $150 AUD
- Orders under $150 will have shipping calculated at checkout based on your location
Delivery Timeframes
Once your order has been dispatched, delivery times may vary depending on your location and the shipping carrier. You will receive tracking details once your order has been shipped.
Order Delays
While we aim to dispatch all orders within the stated timeframe, delays may occasionally occur due to high demand, carrier issues, or unforeseen circumstances. We appreciate your patience and understanding.
Incorrect Address
Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.
Lost or Damaged Items
If your order arrives damaged or goes missing in transit, please contact us as soon as possible so we can assist in resolving the issue.